Waratah is committed to a fair and prompt resolution of any disputes or complaints. Please let us know any concerns you may have promptly because a conversation on the telephone means Waratah can learn how to serve you better and continually improve our customer service. Often complaints are misunderstandings that can be resolved during a telephone conversation or two with our Complaints Contact Person, Sharyn Gough. Sharyn is contactable by telephone on 07 3721 0000.
- Send an email to our Dispute Resolution Center
- Fax a letter to 07 3371 3950
- Send a letter to our postal address PO Box 561, Toowong Qld 4066; or
- Visit us at our street address at Level 4, 41 Sherwood Road, Toowong Qld 4066.
If you have chosen to email, fax or write to us with a complaint, you will receive an acknowledgement so you will know that we have received your complaint. The Complaints Contact Person will assist you with handling the complaint and will advise if any further information is needed.